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FAQs

FAQs

When will my order arrive?

Standard Shipping takes 14-35 days.

Express Shipping takes 7-10 days.

( Currently please bear in mind that due to Logistics is affected by the COVID-19, there will be a certain delay in global logistics time. Sincerely sorry for the convenience caused,And Sending hopes of health and safety to you all. )

 

  1. Preparation for delivery usually takes 2-7 days and is NOT included in the "delivery time”. 

we need some times to prepare your goods before delivering. It usually takes 2-7 days. But we will try our best to ship as soon as possible.

  1. FREE Shipping is standard shipping.
  2. If you need to Express Shipping,please contact our customer service Team, and you need to pay extra shipping cost.

 

Do you ship to my country?

Normally we ship to world wide.  Please message us or send an email of you want to know more detail about shipping information like shipping time, shipping fee, tax etc. 

 

Do I have to pay customs fees?

Shipments may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors, this fee is your responsibility.

 

Do our products safe and have certificate?

Yes, all of our products was made by the manufacturer who have GMPC and ISO Certificate, or Products is registered in the U.S FDA.